The minimum order amount is UAH 200.
PAYMENT
Online payment by credit card (Google Pay, Apple Pay)
You can pay for your order using Visa and MasterCard. When paying for an order by credit card, payment processing (including entering the card number) takes place on the secure page of the internationally certified monobank payment system. This means that your confidential data (card details, registration data, etc.) does not go to the online store, their processing is fully protected and no one, including our online store, can get your personal and bank data. In case of return, the funds are returned to the same card from which the payment was made.
Payment upon receipt
Payment upon receipt is available only on the territory of Ukraine. When placing an order, you will have the opportunity to choose the "Payment upon receipt" payment option. Our manager may contact you to clarify the details before sending the order. At the Nova Poshta branch, you pay for the order and the return shipment of funds (20 UAH + 2% of the transfer amount).
Cashless payment by IBAN
Payment by bank transfer IBAN for legal entities and individuals: payment details are provided by the manager after order confirmation. If you choose a non-cash payment method, the order will be delivered after the funds have been credited to our current account.
DELIVERY
By Nova Poshta
The cost of delivery according to the tariffs of Nova Poshta is from 60 ₴.
After placing an order, we will arrange its delivery to the branch as soon as possible. But keep in mind that when you choose the "Payment upon receipt" payment method, you pay for the return shipment of funds (20 UAH + 2% of the transfer amount). You can also arrange delivery to a post office. If there is no space in the post office, a Nova Poshta manager will contact you to specify a convenient branch for pickup. All orders are shipped from Monday to Friday, except for official public holidays.
PLEASE NOTE!
The parcel is stored at the post office for 7 days.
Targeted delivery by Nova Poshta courier
Delivery cost according to Nova Poshta tariffs from 95 ₴.
If you want to receive your order without leaving your home or office, choose this type of delivery.
Ukrposhta
Delivery cost according to Ukrposhta tariffs from 40 ₴.
PAY ATTENTION!
The parcel is kept at the office for 14 days.
Address delivery by courier Ukrposhta
Delivery cost according to Ukrposhta tariffs from 60 ₴.
Pickup
You can pick up your order for free from our warehouse in Kyiv, 86B Kazymyr Malevycha St. (Monday - Friday from 09:00 to 16:00).
DELIVERY TERMS
Goods are delivered within 2 days from Monday to Friday in Kyiv and about 3 days to other settlements.
* Please note! On days of promotions, shipping times may increase.
After placing the order, our manager will contact you according to the chosen communication path to agree on all the details.
If necessary, you can contact us by phone: +380 97 222 76 00.
Important! Orders placed and confirmed before 14.00 on business days (Monday - Friday) are shipped on the same day.
RECEIVING THE GOODS
We kindly ask you to check the completeness and integrity of the order at the place of receipt of the goods (post office, courier mail) without leaving the place of issue of orders. In case of violation of the integrity of the goods, be sure to file a claim with the delivery service. We insure all parcels for the full amount of the purchase.
The seller is not responsible for the integrity of the goods during transportation!
In case of defects, damaged products, or missing goods, please contact us by phone: +380 97 222 76 00.
RETURN AND EXCHANGE
EXCHANGE AND RETURN OF GOODS OF GOOD QUALITY
According to the Law of Ukraine "On Protection of Consumer Rights" No. 1023-XII of 12.05.1991, perfumes and cosmetics, sanitary products and goods in aerosol packaging are included in the list of non-food products of good quality that cannot be returned or exchanged. Upon receipt of the order, carefully inspect the purchase in the presence of the courier, if you do not like the appearance or the product does not meet the parameters of the order, without opening the package, return the order to the courier, we will definitely replace it. Claims for appearance are accepted only at the time of delivery.
EXCHANGE AND RETURN OF GOODS OF INADEQUATE QUALITY
According to Article 8 (part 14) of the Law of Ukraine "On Consumer Protection", in case of doubt about the quality of the consumed goods, such goods must undergo a specialized examination.
The exchange or refund of money for such goods is carried out only based on the results of the examination.
The consumer has the right to participate in the quality control of the goods in person or through his/her representative. After the examination, our managers will notify you by phone of the results and provide a document for confirmation.
REFUND OF FUNDS
The amount paid for the goods is returned in the same way as it was received by the seller.
Terms of refund
Refunds or replacement of goods are usually made within 1-3 business days, no later than 7 business days from the date of receipt of the goods by the Seller.